Safaricom Confirms Early Morning M-PESA Outage Affecting Users Nationwide

Safaricom has confirmed a service disruption on its M-PESA platform that left users unable to complete transactions for more than an hour in the early hours of Tuesday, August 25, 2026.

The outage was first reported on social media at around 2:53 am by a user who noted that M-PESA had been down for the previous hour, prompting concern among millions of Kenyans who depend on the mobile money service for daily payments and transfers.

In response, Safaricom acknowledged the issue publicly, stating that fault-finding efforts were underway to restore normal service. However, the company has not yet disclosed the cause of the disruption or the number of customers affected.

Customer Impact and Reactions

• Users took to social media to report difficulties accessing M-PESA and delays in processing transactions during the outage.
• Given M-PESA's role as Kenya's leading mobile money platform, even short interruptions can significantly affect financial activities nationwide.

Context and Ongoing Efforts

• This incident follows recent reports of broader Safaricom network connectivity challenges, which the company continues to investigate.
• As of the latest updates, Safaricom has not confirmed full service restoration but urges customers to be patient while technical teams work on resolving the fault.