Kenya Power Clarifies Why Customers Receive Fewer Electricity Tokens Despite Same Payment

Kenya Power has addressed concerns over customers receiving fewer electricity tokens despite paying the same amounts as before. The utility clarified that the number of units allocated depends on multiple factors beyond just the payment amount.

Factors Influencing Token Quantity

The company explained that electricity consumption patterns, taxes, levies, fuel cost adjustments, and other variable charges all impact the final units dispensed.

• Customers are segmented into three consumption categories:
• DC-1: 0 to 30 units per month, charged Ksh 12.14 per unit
• DC-2: 30 to 100 units per month, charged Ksh 16.50 per unit
• DC-3: Over 100 units per month, charged Ksh 18.57 per unit
• Tariffs are reviewed every three months based on average consumption, which can lead to adjustments in tokens issued.
• Recent regulatory changes by the Energy and Petroleum Regulatory Authority (EPRA) introduced additional charges such as a Fuel Energy Cost Charge (Ksh 3.51 per kWh), Foreign Exchange Fluctuation Adjustment (Ksh 1.1777 per kWh), and a Water Resource Management Authority levy (Ksh 0.015 per kWh).

Customer Impact

As a result, even when customers pay the same amount, the actual electricity units they receive may vary. For example, a customer who previously purchased 19.4 units for Ksh 500 might now only get 13.6 units due to tariff revisions and added charges.

Kenya Power emphasized that these adjustments are part of efforts to reflect actual consumption and cost factors accurately.