Safaricom has clarified the process for Kenyan subscribers to redeem birthday gifts after a customer publicly sought assistance on social media.
On August 11, Safaricom user Neema Mwangi posted on the company’s official Facebook page asking why she had not received a birthday gift despite being a loyal subscriber. The telco’s social media team quickly responded, providing clear instructions on how to claim the reward.
How to Redeem Your Birthday Gift
Safaricom advised customers to dial the USSD code *544*19# to access their birthday gifts. For users who experience difficulties with the code, Safaricom offered an alternative by requesting them to send their mobile number, full name, and national ID details via direct message for personalized support.
"Hello and happy birthday Neema. Kindly dial *544*19# to redeem the award. If this fails, kindly inbox your mobile number, name and ID for assistance," the company replied publicly.
Birthday Offers and Customer Expectations
Birthday perks such as data bundles, airtime, or other rewards are commonly anticipated by Safaricom subscribers. Many customers engage the telco on social media around their birthdays to inquire about or claim these complimentary offers.
With Safaricom’s public response, the USSD code is now widely available for any subscriber wishing to check for birthday rewards on their line.
Additional Customer Support
Subscribers who do not receive a prompt after dialing the code are encouraged to contact Safaricom directly through private messaging with their personal details for further verification and help.
Context on SIM Card Shutdowns
Separately, Safaricom has offered guidance to customers facing SIM card deactivation, especially those affected by delays in obtaining national identification documents. This highlights the challenges some users encounter due to administrative delays impacting their mobile service continuity.
